Refund policy

Refund Policy

We want you to enjoy a smooth and valuable experience here at Onlinemart BD. However, if you feel that we have failed to do so in any way, do feel free to demand a refund within 72 hours after purchasing any course. 

Normally Refunds are not acceptable as our courses are digital, but you can apply for a refund. If you do not receive the service properly from us, we will refund within 7 to 14 days if you apply for a refund with proof.

By requesting a refund, you agree to give us a chance to help you first. If we fail to help, you get your money back.

How to get refund

  1. Get your order ID. You can get them in the ‘orders‘ section of your Billing Dashboard. For example- #3346
  2. Fill out the form in this page below.

You may not get refund if-

  • you request refund more than 72 hours after placing the order (as in purchasing the course)
  • you request refund without completing at least 10% of the course
  • you request refund after completing 100% of the course (meaning: once your certificate is already issued)
  • you download any or all of the resources/videos/materials of the course
  • you buy the course (or access to the course) from any third party seller
  • you purchase and request refund multiple courses over a short period of time
  • we do not consider your reasons honest or eligible enough
  • we find out that you are trying to abuse the refund-feature by any means

Please note

  1. If we approve your refund request from our end, it takes on average 8-10 days for the Bank to process the transaction. 
  2. The bank charges a small portion of the refund amount as payment processing fee.
  3. We do not offer refund for Career Tracks.

You can always contact us for any refund question at

Refund Request Form

We are sorry you are not quite happy with the course and demanding a refund. Please let us know in details what went wrong or why you didn’t like the course. The more detailed your feedback is, the easier it will be for us to consider your request.
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